Q: If I order today, when will my order ship?
A: Depending on the stock status of your order and with holidays and promotional offers excluded, when you place your order before 2PM central time, it will most likely be processed the same day or within the next business day. Serialized items are the exception to this rule. A priority of inerrant operation is in place to insure the correct items and serial number is disposed of and shipped. These orders are typically processed within 48 hours of being placed.
Q: What does “in process” mean on my order?
A: You may see several status reports when referring to a recent order with ROE Tactical – In Process, Shipping, Complete, or Shipped. These are helpful customer insight tools that you may use to track the progress of your order through ROE Tactical. If you order shows “in process” over night or for more than 24 hours, it’s usually an indication you’ve ordered something that was on back order. When we ship the item, the order status will update to say, “Fulfilled.”
Q: What is the ETA on my item?
A: ETAs are usually not provided by Manufacturers. This is why we do not list any ETAs on our offerings.
Q: How do I know if my order has shipped?
A: Tracking information is provided at the time of shipment. You will be emailed tracking information once your order has been packed. Please note: The tracking number for your order is the bottom line of the invoice email that we send when your order ships. Please verify the carrier on the invoice.
Q: Are there any restrictions on high-capacity magazines?
A: Please check with your state regulations/local laws for ownership of high-capacity magazines BEFORE placing your order. High capacity magazines are not legal in all areas of the U.S. No sales of 20+ round magazines to NY, MA, CA, CO, MD, NJ, and HI. It is up to the customer to comply with all laws regarding these items.
Q: Do you have a layaway program?
A: We are unable to offer a layaway program at this time.
Q: Can you explain your warranty?
A: ROE Tactical does not offer or imply any warranty itself. All warranties are the factory/manufacture warranty and questions should be directed to them.
Q: Do I pay additional shipping on backorders?
A: If ROE Tactical splits your order in two, you will not have to pay shipping on your backorder. If you place an item on backorder with no others, yes, regular shipping charges will apply.
- Q: Do you charge a fee to use credit cards?
- A: No credit card fees are charged online or over the phone. You may also pay with a Money Order.
Q: How much is shipping?
A: Shipping is determined by the weight and size of each item or combination of items. The shipping zip code determines the zone and thus increases the price. The farther your shipping address is away from ROE Tactical’s HQ, the higher the price you will pay to have it shipped. ROE Tactical’s HQ is located in Irving, TX. ROE Tactical charges actual shipping on each order.
Q: Do you have any free shipping codes?
A: Any discounts or offers are listed in the Specials Category. You may also receive promotional offers within sales fliers and emails. Keep up with ROE Tactical on Facebook, Twitter, and Instagram for the most up to date discounts and offers.
Q: Do you ship lowers to CA?
A: ROE Tactical does not ship serialized items to California (we are not set up with the CA Department of Justice).
Q: What is your return policy?
A: If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products :
1. Special orders and products that are custom configured to your specifications.
2. Products sold “as is” or “used” or that have been installed or used after receipt.
3. Illumination devices, electronic sights, optics and night vision equipment.
4. It is our policy not to accept returns on body armor. Once armor has been ordered and shipped, it is no longer under our care and is considered the property of the customer.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
Q: When will my RMA be processed?
A: Returns are processed the day after they are received. Please allow 24-48 hours.
Q: My bank statement shows that I was double charged for my order, or it shows a charge for my order total, and a separate charge for a lesser amount. Why is this?
A: Your order contained one or more backordered items. When you place an order with ROE Tactical, there is an authorization made for the total amount of the order. If backordered items are present, we will void the initial authorization and re-charge the card for the total of the remaining in stock items. ROE Tactical does not charge you for backordered items until they are in-stock and ready to ship. If you are seeing more than one charge or authorization on your card, it is because your bank, credit card, or financial institution has not released the funds from the initial transaction yet. Please consider calling your card issuer to find out how long their holding period is.
Q: Since the new website was launched, I have not been able to access my historical purchases or view my existing backorders. Is there still record of my past purchases? Do I still have open backorders?
A: We still have a record of all of your past purchases, and would be happy to provide you with an electronic copy of them at any time. Any item you had on backorder before the update is still an open backorder, unless we have attempted to contact you regarding its availability and have been unable to do so. In the event that we are unable to verify a backorder with you personally, the order is cancelled and the item will need to be re-ordered.