How do I return an item?
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened and in the original box, we will exchange it, or offer you a refund. There is a 25% restocking fee on returned items. A return will be issued to you based on your original method of payment minus any shipping cost and restocking fees.
The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registrations that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products :
1. Special orders and products that are custom configured to your specifications.
2. Products sold “as is” or “used” or that have been installed or used after receipt.
3. Illumination devices, electronic sights, optics and night vision equipment.
4. It is our policy not to accept returns on body armor. Once armor has been ordered and shipped, it is no longer under our care and is considered the property of the customer.
We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
ROE Tactical will send you a return shipping label with your RMA Number. If you use our label, the actual cost of that shipping will be deducted from your refund.
The United States Postal Service (USPS) offers limited tracking capabilities and there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
For additional questions please refer to the FAQs